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Home Extensions Support Stripe for VirtueMart #29: type: "invalid_request_error" message: "You passed an empty string for 'card'. We assume empty values are an attempt to unset a parameter; however 'card' cannot be unset. You should remove 'card' from your request or supply a non-empty value" param: "card"

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#29 – type: "invalid_request_error" message: "You passed an empty string for 'card'. We assume empty values are an attempt to unset a parameter; however 'card' cannot be unset. You should remove 'card' from your request or supply a non-empty value" param: "card"

Posted in ‘Stripe for VirtueMart’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 15 July 2014 12:26 IST
mischa22
 Hi!

I'm trying to use these credit cards for testing:
https://stripe.com/docs/testing
but in Payment selection step it returns:
"You passed an empty string for 'card'. We assume empty values are an attempt to unset a parameter; however 'card' cannot be unset. You should remove 'card' from your request or supply a non-empty value Please check and try again."

and in Stripe.com testing account it returns:
Parsed Request POST Body
{
description: "myemail@mydomain.com"
card: ""
}

Response body
{
error:
{
type: "invalid_request_error"
message: "You passed an empty string for 'card'. We assume empty values are an attempt to unset a parameter; however 'card' cannot be unset. You should remove 'card' from your request or supply a non-empty value"
param: "card"
}
}

So, Stripe returns not that credit card number is incorrect but that it's empty... What could be the issue?

Thank You!
Tuesday, 15 July 2014 12:34 IST
mischa22
the same problem with "real" credit card...it just returns 1 errror message that card number field is empty!

Joomla 2.5.22
Virtuemart 2.6.0a
Thursday, 17 July 2014 10:25 IST
herve
Hello Anna,

Thank you for using our plugin for VirtueMart 2.

I'm sorry for not getting back to you sooner.

My daughter is sick since Tuesday, and I have to mind her at home.

Have you tried our recommendations from
http://www.puma-it.ie/en/joomla-virtuemart-extensions/documentation/71-troubleshooting-stripe-for-virtuemart-joomla

Kind regards,
Hervé
 
Thursday, 17 July 2014 15:14 IST
mischa22
Hi!

Sorry to here that! ;-( Take care Your daughter!

Apache 2, PHP Version 5.3.28, MySQL 5.0.91, Joomla 2.5.22, Virtuemart 2.6.0a! template: http://inthe7heaven.com/flatastic2/index.php/en/, no OPC components/plugins (native VM multistep checkout)! So far using Paypal Express Checkout that works (in Sandbox)! With Atomic template -> the same problem! It stills aysing that credit card have empty string (whatever You insert there)!

Authorize.net returns - credit card invalid (but not empty), so - differrent error!

Problem is, that we planned (and want) to launch web site in production tomorrow evening (GMT + 3 time), but we can not without stripe.com plugin... :-(

But there are such js/jquery errors in console:
Uncaught TypeError: undefined is not a function vmprices2.js:336
methods.update vmprices2.js:336
methods.list vmprices2.js:277
$.fn.vm2front vmprices2.js:364
(anonymous function) editpayment:67
l jquery.min.js:2
c.fireWith jquery.min.js:2
v.extend.ready jquery.min.js:2
A jquery.min.js:2
Uncaught TypeError: undefined is not a function allscripts.js:7
(anonymous function) allscripts.js:7
e.extend.each jquery.min.js:2
e.fn.e.each jquery.min.js:2
(anonymous function) allscripts.js:6
e.extend.each jquery.min.js:2
e.fn.e.each jquery.min.js:2
d.fn.styler allscripts.js:5
(anonymous function) linescript.js:16
e.resolveWith jquery.min.js:2
e.extend.ready jquery.min.js:2
c.addEventListener.C
Friday, 18 July 2014 11:41 IST
herve
Hi,

Thank you for your comprehension. Hard times with a lot of things I must say.

Any way, looks like "yet another JavaScript" conflict, my nightmare with this plugin. That's why I stated a warning on the Stripe plugin page "However we cannot be sure that our plugin will work with every template and extension, there are too many! ". And believe me, sales are very low...

Not sure if it can be fixed so quickly for you scheduled launch, that's a pity. So I changed this ticket to private and I need a test website to test quickly:

- I would prefer, if you are ok with this, to work from a copy your website in my own test environment: an Akeeba backup file would be ideal (a temporary download link to a file exchange website or on one of your public websites, that you can remove as soon as I have it)
- Or an access to a copy/test/dev website

I am looking at disabling the jQuery request for a first quick fix.

Kind regards,
Hervé
 
Edited by herve on 2014-07-18 11:11
Friday, 18 July 2014 16:46 IST
herve
All right, I have a working version. I am packaging it for you to install it on your website. Please let me know if you can test it soon because I do NOT have the same template and settings.

Kind regards,
Hervé
 
Friday, 18 July 2014 18:27 IST
herve
Dear Anna,

The new version has been publicly released.
Please download and try it.

i am looking forward to hearing from you. I leave the support system open especially if you need to contact me. I can't promise any thing, but I will do my best!

Good luck for the launch and have a nice week-end in any case!

Hervé
 
Friday, 18 July 2014 18:57 IST
mischa22
Hi!

Unfortunatelly, updated plugin also did not fixed the problem... But, I'm still in process with testings, so, what can I tell so far:
unpublished all "template" and other plugins, so - just "normal"=standard Joomla and VM plugins, using Atomic template (so, no modules assigned and can not be also module "problem"), also tried to install updated plugin, but - the same problem with "empty string" in card field... console do not show any js/jquery errors, so - it's "clean" (see attachment)!

In next post I'll send source code from checkout + editpayment page!

I'm trying to organize access to our test environment for You, so You can check there!
Friday, 18 July 2014 18:59 IST
mischa22
OK, for security reasons it's not possible to upload source code! ;-D
Friday, 18 July 2014 19:06 IST
mischa22
unpublished all modules...the same.. ;-/

here is js errors what apperas in submission process (before it returns error):

Uncaught SyntaxError: Unexpected token ) editpayment:118
Uncaught Error: Your key is invalid, as it contains whitespace. For more info, see https://stripe.com/docs/stripe.js (index):1
Friday, 18 July 2014 19:17 IST
mischa22
OK, it's working! ;-)
Friday, 18 July 2014 19:28 IST
mischa22
but it just now returns "strange" Thank You page (it should be so - without any additional info, just Thak You?) - with Thank You, Sucessfull Info and Error info area (empty) - see attachment!
Friday, 18 July 2014 20:43 IST
herve
I'm glad i works now! I suspected a VM error (Authorize.net should not return an error) or a Stripe key issue, as it happens a lot with "copy and paste".

I know about the empty Error message, the same happens with the "Standard payment method" included in VirtueMart. Strange, but I did not look at a quick fix yet. It is not only in my code :-(

Please perform a real transaction with the Live Stripe keys as well. It is VERY important because it will also validate your SSL connection with Stripe.com.

I am looking quickly at the Error message issue, maybe I find something.

Kind regards,
Hervé
 
Friday, 18 July 2014 21:31 IST
herve
It should have more info after the Thank you message, I do agree!! I have it on my list of new features, but I was concentrating on the templates/JS bugs actually.

Then I have another good news for you: to remove the wrong error message, change the language string VMPAYMENT_STRIPE_PAYMENT_SUCCESS in the file administrator/language/en-GB/en-GB.plg_vmpayment_stripe.ini by this

VMPAYMENT_STRIPE_PAYMENT_SUCCESS="Your payment was successful.
<style type="_QQ_"text/css"_QQ_">
#system-message dd.error {display:none; visibility: hidden;}
</style>"


but NOT in language override in Joomla > Language Manager > Overrides (tab): it stripped the HTML for me.

This is not the cleanest way, but it does NOT affect the other error messages, so it is safe, and tested ;-)

Well, I've been much more beyond the included support. This should be in the extra services explained on the troubleshooting page ;-)

Hope you are happy now! I'm glad to have you as a customer!

All the best,
Hervé
 
Friday, 18 July 2014 21:32 IST
herve
As you did not post any sensitive details, I put back this ticket to "public", it may help other customers.

Thank you for using our Stripe plugin for VirtueMart.

Please post a rating and a review at the Joomla! Extensions Directory (JED)
http://extensions.joomla.org/extensions/extension-specific/virtuemart-extensions/virtuemart-payment-systems/25789

Kind regards,
Hervé Boinnard
 
Monday, 28 July 2014 13:50 IST
herve
Hi Anna,

How are you getting on after the launch?

Kind regards,
Hervé
 
Thursday, 28 August 2014 10:05 IST
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2014-08-28 09:05
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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Reviews for Stripe for VirtueMart

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Stripe Plugin for Virtumart best Ever

12 November 2019
star starstarstar star 
Functionality

Once you go through the documentation and try out the settings (and don't forget to test it with a "test item", it works like a dream.

Ease of use

Very easy to use, though a little play with the settings may be needed to get an understanding of the system. And you need a stripe account.

Support

Best support ever. Hervé has been very patient and kind and helped me greatly when the Stripe plugin no longer spoke with the new updates.

Documentation

Documentation is very good. You do need a Stripe account, and you need a little "try out" time to get it all in place.

Value for money

Yes, very much value for money. The plugin, Hervé's support, the easy for the customers to use it. It is all worth it.

I used this to: I use it for my IMRF Bookshop: imrfbookshop(.)org. People can now pay by credit/debit card, Paypal (different plugin) and they can request an invoice and pay by bank transfer.
Owner's reply: Thanks a Million for your excellent review! This means a lot to me. And on a early Tuesday morning, you not only you made my day, but you made my whole week! Please accept my sincere gratitude for your feedback and for your trust in my services.

Works just fine

07 November 2019
star starstarstarstar 
Functionality

I particularly liked that test and live config is entered once, and a radio button to switch between modes

Ease of use

Straight forward to setup in the backend and easy for customers to use on the frontend.

Support

Issues created by an upgrade to Virtuemart were dealt with in a timely manner by the developer.

Documentation

Good documentation library that uses screen shots to clearly show configurations

Value for money

Yes. There are different subscription options, depending on your requirements.

I used this to: Selling various items of merchandise for a sailing club through Virtuemart.
Owner's reply: Thank you so much Lee! I am very grateful for your review and support!

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

Owner's reply: I am really thankful for your review on the JED ! Our Documentation has been improved now, also with the addition of Styling and CSS help. Soon it will be available in several languages!

Works as advertised

19 November 2018
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!

Excellent plugin for Stripe credit and debit cards

23 April 2018
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!

Good component and support

13 April 2018
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!

Excellent plugin, wonderful support!

05 March 2018
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!

Stripe for Virtuemart

10 April 2015
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website

Convenient Stripe Virtuemart Plugin

17 January 2014
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!

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Reviews are taken from the Joomla Extensions Directory™ website.