Monday, October 14, 2019
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Troubleshooting Stripe for VirtueMart & Joomla!

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Stripe VirtueMart 2 & 3 / Joomla 2.5 & 3.3

We have released a VirtueMart 3 and Joomla 3.3 version in November 2014. Screenshots below are from VirtueMart 2 and Joomla 2.5. Sorry for the inconvenience while we update our pages.
 

Basic checks before contacting our support

We really want you to be successful in using our Stripe plugin, and nobody likes it when it doesn't work. At the same time, there is so many different website configurations, so we put together this non-exhaustive list to locate potential causes of the issue. Please go through it and let us know what do you find.

If you are looking for our main documentation to Install the plugin, please click here.

1. Working with other Extensions

- Most of the issues that our customers reported were linked to other extensions changing the behaviour of the default VirtueMart checkout, or the payment form. So if you don't use the default VM checkout, please first, in the Stripe plugin settings, try again with the option Stripe Charge Type set to Charge Direct.
Stripe settings: Charge Direct

This plugin has been successfully tested with
- Joomla 3.9.2, VirtueMart 3.4.2, PHP 7.1.26 and 7.2.14
- Joomla 3.8.13, VirtueMart 3.2.14,
- Joomla 3.6.5, VirtueMart 3.0.18,
- Rupostel One Page Checkout 2.0.266, VM 3.0.4 / Joomla 2.5.27.

You may need to use our plugin version 1.1.2 for the following versions:
- Joomla 2.5.28, VirtueMart 2.6.12.2 and VirtueMart 2.0.26d.

- Some other issues were linked to JavaScript conflicts. So if there such an issue, please, in the Stripe plugin settings, make sure that the option Force jQuery for Stripe plugin is set to No.
- If the issue is still there, make sure that the payment process, with the default VirtueMart checkout, works without any problem (untick VirtueMart Configuration > Checkout > One Page Checkout enabled).
- Is there any extension that change the default cart and checkout process? Now disable these extensions, one at a time, and try again. If the issue is not there any more, we know where to look at.
- Using security extensions? Akeeba Admin Tools, AnythingDigital SEF404, ...

2. Template

A great choice of templates is available for the Joomla community! Complex structure and design may not work properly out of the box.
- Which template are you using?
- Test the plugin with the default Joomla and VirtueMart template.

3. Another payment method

At the moment, our plugin code share part of the code with Authorize.net, included in VirtueMart. So you can enable this plugin to check if you experience the same issue. Also, try the "Standard" payment method, to make sure the checkout process is going completely through.
- Which payment method have you tested already with the same configuration?

4. Use a test website

The payment process is one of the most critical part of an eCommerce website. And like with any new extension or update, we recommend to test our plugin on a copy of the merchant website, and not directly on a live/production website. Conflicts, template or design issues may happen, and that will be the right place to fix them.

5. Support and Limitations

The plugin subscription included one year of support and updates. We do not provide support for troubleshooting Joomla and VirtueMart setup and configuration, never. Joomla and VirtueMart can be very complex set-up with many extensions, and we do not pretend to know them all. However, if there is bug with our plugin, we will do our best to fix it and provide a new version to solve the issue.

We do not necessarely fix conflict with other extensions: that will depends on a lot of things. For €99 we provide the Extra Services Installation on existing VirtueMart, Payment transaction tests.
It does not mean that we will be able to fix everything, but we will be in a position to make the Stripe plugin work on this specific website. And if in a rare case we cannot make it work, then we may exceptionally refund our client without any problem. But NOT without trying hard to make it work for his/her particular setup!

6. Help us to help you!

Please provide us with your server setup and versions details, only in a private ticket:
- Server Operating System
- Web server (Apache, IIS, ...)
- PHP 5.x.x
- MySql 5.x.x
- Joomla 2/3.x.x
- VirtueMart 2/3.x.x

Support Hours

Our opening hours are Monday to Friday 09:30 – 17:30 Irish Summer Time (GMT+1). See our local time.
The ticket system is closed on weekends and outsides these days: you can neither file new tickets or reply to existing ones.

The Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. Puma-IT is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

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Reviews for Stripe for VirtueMart

Easy

15 February 2019
star starstarstarhalf star 
Functionality

Covers all what I need

Ease of use

Very simple installation and very simple tu use it

Support

Excellent !

Documentation

Nearly good

Value for money

Sure !

 
star starstarstarstar 
Functionality

Excellent, very easy to integrate and works well with the OPC we use from Virtueplanet.

Ease of use

Customer simply sees a neat credit card form

Support

Excellent, fast and comprehensive

Documentation

Simple to follow

Value for money

Very competitively priced, license is simple - use on as many domains as you like

I used this to: Multiple ecommerce websites
Owner's reply: Thanks a million Sharkey Consulting! I am very appreciative of your support!
star starstarstarstar 
Functionality

Excellent - does everything we need

Ease of use

Very easy to use, configuration is easy

Support

Excellent - 200 out of 100 if I could :) Herve helped with any queries super quickly

Documentation

We didn't need to use it - the online help was perfect

Value for money

Excellent value, great extension for our needs

I used this to: Selling academic residential conferences
Owner's reply: Thanks a million David! I am very grateful for your appreciation!
star starstarstarstar 
Functionality

It works good and easy with OPC.

Ease of use

Very easy to install.

Support

I had a problem and it was solved fast.

Documentation

Enough

Value for money

good

I used this to: VM shop
Owner's reply: ¡Muchas gracias! I really appreciate your feedback!
star starstarstarstar 
Functionality

Works perfectly.

Ease of use

Very easy to use.

Support

Great support! There were some issues with the template we are using, but Hervé was very helpful and competent to find a solution!

Documentation
Value for money

Absolutely worth the money.

I used this to: An Italian online tea shop.
Owner's reply: Thank you very much for your great review, It means a lot to me!
star starstarstarstar 
Functionality

Functioned perfectly

Ease of use

Easy to use.

Support

Excellent support. Herve installed. Worked perfectly the first time.

Documentation

Easy to understand

Value for money

Worth more... great value.

I used this to: Our Shopping Cart Products on our Website
star starstarstarstar 

This plugin is great! At first I couldn't get it to work with my install of joomla and virtuemart--but the great tech support from Puma-it (Herve) did real right by me, helping me to quickly resolve the problem and get this up and working on my site. Thanks Herve for your great Code and keep up the great work!

Owner's reply: Thank you Sethtc for sharing your review on my plugin and support services! That is the first review, so I feel very proud. Serving our customers as best as we can is rewarding, I know it!